Privacy policy
10 October, 2025
FYREBRANDS CONSUMER PRODUCTS PRIVATE LIMITED
Registered/Operational Office: Block L, WeWork Embassy TechVillage, Outer Ring Road, Devarabisanahalli, Bellandur, Bengaluru 560103, Karnataka, India
Last updated: 10 October 2025
TERMS & CONDITIONS
1. DEFINITIONS
“We”, “Us”, “Our”, “Company” – Fyrebrands Consumer Products Private Limited.
“You”, “Your”, “User”, “Visitor”, “Customer” – any natural or legal person accessing www.gameunctrl.com (the “Website”) or purchasing Products.
“Products” – goods offered for sale, including the UNCTRL Type-C Mobile Gaming Controller and accessories.
“Services” – customer support, warranty fulfilment, content, and any other features made available through the Website.
2. ACCEPTANCE OF TERMS
Using the Website or purchasing Products signifies acceptance of these Terms, the Privacy Policy (Section II), and all applicable Indian laws, including the Information Technology Act 2000, Digital Personal Data Protection Act 2023 (DPDPA), and Consumer Protection Act 2019. If You disagree, please refrain from using the Website.
3. ELIGIBILITY
You must be 18 years or older and legally competent under the Indian Contract Act 1872. Minors may use the Website only under parental/guardian supervision.
4. ACCOUNT SECURITY
Provide accurate information, keep credentials confidential, and notify Us of unauthorised use. We are not liable for losses arising from unauthorised access unless solely due to Our gross negligence.
5. ORDERS, PRICING & PAYMENT
Prices are in Indian Rupees and inclusive of GST unless stated otherwise. Orders are confirmed only upon issuance of a Shipping Confirmation email. Title and risk pass on delivery.
6. SHIPPING
Indicative timelines: 3‑7 business days (metro) and 5‑10 days (non‑metro). Delays caused by force‑majeure or carrier issues are beyond Our control.
7. RETURNS & WARRANTY
Returns/Replacement: 7‑day window for manufacturing defects.
Warranty: 12‑month limited warranty against manufacturing defects.
Full terms appear on the product page.
8. INTELLECTUAL PROPERTY
All content is protected under the Copyright Act 1957 and Trade Marks Act 1999. Unauthorised reproduction is prohibited.
9. USER CONDUCT
You agree not to post unlawful or infringing material, attempt unauthorised access, or violate applicable laws.
10. THIRD‑PARTY LINKS
External links are for convenience; We do not endorse or control their content.
11. DISCLAIMER & LIMITATION OF LIABILITY
The Website, Products, and Services are provided “as is”. Our aggregate liability shall not exceed the purchase price of the Product in question.
12. INDEMNITY
You indemnify Us against claims arising from Your breach of these Terms or violation of law/third‑party rights.
13. GOVERNING LAW & JURISDICTION
These Terms are governed by Indian law; courts in Bengaluru, Karnataka have exclusive jurisdiction.
14. GRIEVANCE REDRESSAL
Officer: Ashwin Balasubramanian | Email: help@gameunctrl.com | Phone: +91‑8073939785
15. MODIFICATIONS
We may amend these Terms anytime; material changes will be notified via email or Website banner.
II. PRIVACY POLICY
This Privacy Policy explains how Fyrebrands Consumer Products Private Limited ("Company", "We") collects, uses, discloses, and safeguards Your personal data when You visit www.gameunctrl.com (the "Site"), purchase our Products, or otherwise interact with Us (collectively, the "Services").
Last updated: 10 October 2025
1. SCOPE & CONSENT
By accessing or using the Services, You consent to processing of Your personal data in accordance with the DPDPA 2023 and other applicable laws. If You do not agree, please discontinue use.
2. CHANGES TO THIS POLICY
We may revise this Policy to reflect operational or legal updates. The “Last updated” date will change accordingly, and significant changes will be announced via email or Website banner at least 7 days in advance.
3. DATA WE COLLECT
3.1 Information You Provide
Identification: name, address, email, phone.
Account & Security: username, password, security questions.
Order Details: items purchased, payment confirmation.
Customer Support: communications with Us.
3.2 Usage Data (Automatic)
IP address, device/browser details, interaction data, referring URLs—collected via cookies, pixels, and similar tech.
3.3 Third‑Party Sources
Payment processors, logistics partners, analytics/advertising providers.
4. LEGAL BASES
Basis
Purpose
Contract
Order fulfilment, warranty
Consent
Marketing, non‑essential cookies
Legal Obligation
Tax/GST compliance
Legitimate Interest
Fraud prevention, service improvement
5. HOW WE USE PERSONAL DATA
Provide and maintain the Services.
Process payments and ship orders.
Send transactional notifications.
Personalise and improve the Site.
Marketing (with opt‑in consent).
Detect and prevent fraud.
Comply with legal obligations.
6. SHARING & DISCLOSURE
We do not sell or rent Your data. We share only with:
Service providers under confidentiality (payments, hosting, analytics).
Logistics partners for delivery.
Government authorities if legally required.
Successors in a merger/acquisition subject to similar protections.
7. INTERNATIONAL TRANSFERS
If data is processed outside India, We ensure comparable protection via contractual clauses in line with DPDPA §16.
8. RETENTION
Record Type
Duration
Tax & transaction records
8 years
Support logs
3 years post‑interaction
Marketing data
Until consent withdrawn or 24 months inactivity
Server logs
12 months
9. COOKIES & TRACKING
Essential cookies enable core functions; non‑essential cookies (analytics, ads) are used only with consent. Manage preferences via the cookie banner or browser settings.
10. CHILDREN’S DATA
The Services are not directed to persons under 18 years. We do not knowingly collect data from children; contact help@gameunctrl.com to request deletion.
11. SECURITY MEASURES
We use SSL/TLS, AES‑256 encryption, role‑based access, and regular security testing. No system is infallible; use the Services at Your own risk.
12. YOUR RIGHTS
Subject to verification, You may request to access, correct, erase, port, or withdraw consent for Your data, and nominate a beneficiary (DPDPA §11). Email help@gameunctrl.com; We respond within 15 days.
13. COMMUNICATION PREFERENCES
Opt out of promotional emails/SMS anytime. Transactional messages (order updates) are mandatory.
14. COMPLAINTS & GRIEVANCE
Unresolved concerns may be escalated to the Data Protection Board (once operational) or competent courts.
Grievance Officer: Ashwin Balasubramanian | Email: help@gameunctrl.com | Phone: +91‑8073939785
15. CONTACT US
Questions? Email help@gameunctrl.com or write to the address above.
This document is for general information and is not legal advice. Consult counsel for specific compliance queries.
